Literature and Other Resources: Listening Behavior Course and Tools

Articles

Doctors Interrupt Patients: Stop Listening After 11 Seconds On Average

  1. Singh Ospina, N. (2019). Eliciting the Patient’s Agenda- Secondary Analysis of Recorded Clinical Encounters. 4 pages. https://link.springer.com/article/10.1007/s11606-018-4540-5
  2. Interrante, A. (2018). Doctors interrupt patients after 11 seconds on average. Retrieved from https://www.newsweek.com/doctor-patient-visits-1035514

Do Patients Understand?

  1. Graham, S. (2008). Do Patients Understand? 3 pages. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3037129/

Healthcare and Listening: A Relationship for Caring

  1. Davis, J. (2008). Healthcare and Listening: A Relationship for Caring. 9 pages. https://www.tandfonline.com/action/showCitFormats?doi=10.1080%2F10904010802174891

Resources

Harris Health System Strategy

  1. Commit To Sit to Improve Communication
  2. Handout with Video Links and Resources

Friday, March 17, 2023, 10:00 a.m.
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Return to Course and Tools -Similar to other skills in medicine, listening to the patient is a technique that can be refined. Listening is a key driver in how the patient feels about their experience. In partnership with NRC Health, the Patient Experience Team has compiled evidence based best practices into a toolkit for Providers.

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