Patient Experience Week



Listening Behavior Course and Tools

Harris Health System Initiative: Improve Patient Listening Ratings

Similar to other skills in medicine, listening to the patient is a technique that can be refined. Listening is a key driver in how the patient feels about their experience. In partnership with NRC Health, the Patient Experience Team has compiled evidence based best practices into a toolkit for Providers. These tools are designed to help you demonstrate to the patient that you are listening.